1. Introduction
Market Disrupt LLC ("Market Disrupt," "we," "us," or "our") is a technology services company and licensed reseller specializing in Zendesk, HubSpot, and Webflow implementations. We are headquartered in Flower Mound, Texas, and operate as a Premier Zendesk Partner and HubSpot Solutions Partner. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website (marketdisrupt.io), engage our services, or interact with any software integrations or marketplace applications we develop and maintain. By using our website or services, you agree to the practices described herein.
2. Information We Collect
We collect information you provide directly (contact forms, consultations, service agreements), information accessed through platform implementations on your behalf (Zendesk, HubSpot, Gusto, Webflow), data from integration applications you authorize via OAuth scopes, and technical information automatically collected when you visit marketdisrupt.io (IP address, browser type, pages visited).
3. How We Use Your Information
We use your information to deliver and improve contracted services, communicate about projects and invoices, operate our software integration applications, authenticate access to third-party platforms on your behalf, comply with legal obligations, and analyze website usage to improve our online presence.
4. Third-Party Platform Integrations
Market Disrupt integrates with Zendesk, HubSpot, Gusto, and Webflow in the course of providing services. When you authorize access to these platforms, we act as a data processor on your behalf — you remain the data controller. For our Gusto integration applications specifically, we access only the minimum scopes authorized at installation (such as company, employee, department, job, and time-off data). We do not access payroll, benefits, or PHI-designated scopes unless explicitly required and disclosed to you in advance.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data with trusted service providers who assist in delivering our services (contractually obligated to protect your data), between connected platforms as authorized by you for integration functionality, when required by law or valid legal process, or in connection with a business transfer such as a merger or acquisition.
6. Data Retention
Client project data is retained for up to three (3) years following project completion. Integration application data is deleted or anonymized within 30 days of deauthorization or customer offboarding. Website analytics data is retained for up to 24 months. Upon written request, we will delete or return your data in accordance with your service agreement.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards including encrypted transmission via HTTPS/TLS for all API communications, access controls limiting data access to authorized personnel, reputable IaaS cloud hosting infrastructure (such as AWS or Google Cloud) with SOC 2 and ISO 27001 certifications, and regular review of access credentials. No method of transmission or storage is 100% secure.
8. Incident Response
In the event of a data security incident involving your information, we will notify affected clients without undue delay and within the timeframes mandated by applicable law. Notification will include a description of the incident, the data involved, steps taken to mitigate harm, and recommended actions. Security incidents can be reported to us at philip@marketdisrupt.io.
9. Cookies and Tracking Technologies
Our website uses essential cookies (required for core functionality), analytics cookies (to understand site traffic, e.g. Google Analytics), and marketing cookies (to track form submissions and measure campaign performance). You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
10. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or receive a portable copy of your personal data, and to opt out of marketing communications at any time. California residents may have additional rights under the CCPA. To exercise any of these rights, contact us at philip@marketdisrupt.io.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
Market Disrupt LLC | Flower Mound, Texas | Email: philip@marketdisrupt.io | Website: www.marketdisrupt.io. If you have questions, concerns, or requests related to this Privacy Policy, please don't hesitate to reach out.
