Bugs die in Slack
An agent spots a real defect, pings an engineer, and the context evaporates before it reaches the backlog.
Apps — Azure DevOps ↔ Zendesk In development — early access open
Support tickets, meet engineering work items.
We're building the Azure DevOps ↔ Zendesk integration the marketplace never gave you: escalate bugs from the ticket, watch engineering status flow back to your agents, and stop being the messenger between two systems.
01 — The gap
Support and engineering, playing telephone.
"Any update?" forever
Agents can't see sprint status, so they interrupt engineering — or worse, guess in front of the customer.
Impact stays invisible
Engineering prioritizes blind, because nobody told them six enterprise customers are attached to that bug.
02 — What we're building
One link, both directions.
Built on the same sync engine as our Zendesk ↔ HubSpot integration — by the team that lives in Zendesk every day.
Escalate from the ticket
Create or link an Azure DevOps work item without leaving Zendesk — context, attachments, and customer impact carried over.
Status flows back
Work-item state changes reflect on linked tickets, so agents answer "any update?" without asking engineering.
Impact, quantified
Engineers see how many tickets and customers ride on each work item — prioritization with receipts.
Many tickets, one bug
Link multiple tickets to a single work item; when it ships, every waiting customer can be told at once.
Configurable, not hardcoded
Your projects, area paths, and fields — mapped to your workflow rather than someone else's assumptions.
Secure by design
OAuth to both platforms, credentials encrypted server-side — the same trust posture as our shipped apps.
In development — capabilities describe what we're building, and early-access feedback is shaping the details.
03 — Early access
Shape it while it's warm.
- 01
Raise your hand
Tell us about your Zendesk and Azure DevOps setup — projects, teams, and what the telephone game costs you.
- 02
Shape the build
Early participants influence field mappings, workflows, and priorities — direct line to the builders.
- 03
Go live first
Be running before the marketplace listing exists, with white-glove setup from our team.
04 — Common questions
Asked by early-access teams.
Is there an Azure DevOps integration for Zendesk?
Options are limited — there's no first-party Azure DevOps app from Zendesk, which is exactly why we're building one. Purpose-built, bidirectional, and configurable to your projects.
What will it do?
Escalate tickets into work items without leaving Zendesk, flow work-item status back onto linked tickets, and quantify customer impact for engineering — one issue, visible truthfully in both systems.
How do I get early access?
Contact us and mention Azure DevOps early access. You'll help shape the mappings and workflows, with direct access to the team building it.
Stop playing telephone
between your teams.
Early access is open — built by the team behind the Zendesk ↔ HubSpot integration.
Request early access
Zendesk Premier Partner · builds on our shipped sync engine