We're proud to share that Market Disrupt has officially achieved Premier status in the Zendesk Partner Program — the highest partner tier in the Zendesk ecosystem. We reached the milestone in Q4 2025, and it reflects the work our team puts in every day: thoughtful implementations, deep product knowledge, and a genuine commitment to customer outcomes.
What Premier Status Means
Zendesk's partner tiers exist so customers can tell, at a glance, who actually knows the platform. Premier sits at the top, and it isn't bought — it's earned through demonstrated implementation depth, certified expertise across the product line, and client results Zendesk itself can verify.
For our clients, it means you're working with a partner Zendesk trusts and recognizes at the top level. For teams evaluating CX platforms, it means the people scoping your project have taken support desks from "we bought Zendesk" to "it runs itself" enough times to have earned the badge — across implementations, migrations, and managed CX, and as a licensed Zendesk reseller where clients want one team for the software and the build.
A Texas Team With a National Reach
Market Disrupt is headquartered in Flower Mound, Texas — right in the Dallas–Fort Worth metroplex — and has been building customer-facing systems since 2015. While our clients span the United States, our roots are here in North Texas, and we're proud to be among the Zendesk partners representing DFW at the program's top tier. Businesses in Dallas, Fort Worth, and across Texas looking for a local Zendesk partner now have a Premier-tier team in their backyard.
Zendesk isn't the only place we hold top-tier credentials: we're also a HubSpot Platinum Solutions Partner, an Anthropic Claude partner, and a Google Partner — because the support desk never lives alone, and neither should the team building it.
Where We're Headed: Zendesk's AI Era
Reaching Premier isn't the finish line — it's a better starting position. Zendesk is shipping the most consequential capabilities in its history right now: AI Agents that resolve tickets end-to-end, Copilot working alongside human agents, and AI-powered quality assurance across every conversation. We're investing our Premier-tier access — earlier roadmap visibility, deeper enablement, direct product channels — into exactly that frontier, so our clients get Zendesk's AI stack implemented right the first time.
We're also building on the platform, not just with it: our own Zendesk ↔ HubSpot integration keeps support and revenue data in sync in real time — the kind of product work that comes from living in the admin panel every day.
Thank You
This milestone belongs to everyone at Market Disrupt who has shown up for clients, asked hard questions, and pushed for better solutions. And it belongs to the clients who trusted us with their support transformation — your hard problems are what built this expertise.
More to come. We're just getting started.
Frequently Asked Questions
What is a Zendesk Premier Partner?
Premier is the highest tier in the Zendesk Partner Program, recognizing partners with proven implementation depth, certified product expertise, and verified customer outcomes.
Where is Market Disrupt located?
We're headquartered in Flower Mound, Texas, in the Dallas–Fort Worth metroplex, serving clients across the United States since 2015.
Does Market Disrupt sell Zendesk licenses?
Yes — we're a licensed Zendesk reseller as well as a Premier implementation partner, so licensing, implementation, and managed support can all come from one team.