Omnichannel inbox
Email, chat, voice, and social land in one queue with full customer context — no tab-hopping.
Apps — Customer Service Ticketing
Customer service ticketing, powered by Zendesk.
The world’s leading ticketing platform, licensed through the Premier Partner that implements it — plan advice, migration, and managed support wrapped around every seat.
01 — The platform
Everything a modern support desk runs on.
AI agents & Copilot
AI resolves routine tickets before an agent sees them, and drafts responses for the ones it can’t.
Self-service help center
A branded knowledge base that deflects the questions your team answers on repeat.
Routing, SLAs & escalations
Skills-based routing and SLA policies that put every ticket in the right hands, on time.
Reporting & QA
Live dashboards on response, resolution, and CSAT — plus QA on how conversations actually went.
1,500+ marketplace apps
Extend the desk with the Zendesk Marketplace — including our own Zendesk ↔ HubSpot integration.
02 — Why through us
Zendesk, wrapped in Market Disrupt.
Standard Zendesk pricing
Licensing through a partner doesn’t cost more — it just adds one to your corner.
Premier Partner attached
The team selling the seats is the team that implements, migrates, and manages them.
Right-sized from day one
We scope plans, seats, and add-ons against your actual volume — so you don’t overbuy.
03 — How licensing works
Scope. License. Launch.
- 01
Scope
We map your volume, channels, and team to the right Zendesk plan and add-ons.
- 02
License
We handle procurement — you get the seats without the sales cycle.
- 03
Launch
Implementation, migration, and training from the same team — then managed CX if you want it.
04 — Common questions
Licensing, answered.
Can I buy Zendesk licenses through Market Disrupt?
Yes — we are a licensed Zendesk reseller and Premier Partner. We scope the right plan, seats, and add-ons, handle procurement, and stay attached for implementation and support.
Does licensing through a partner cost more?
No — you pay Zendesk’s standard pricing either way. The difference is who’s in your corner: buying through us puts a Premier Partner in the deal from day one.
Do you help after the license is sold?
That’s the point. Implementation, migration, workflow buildout, and ongoing managed CX are what we do all day — the license is just where the relationship starts.
Ticketing,
handled.
The platform, the licenses, and the team that makes it run — one conversation away.
Request a demo
Zendesk Premier Partner & licensed reseller