Zendesk implementation + optimization
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Advanced Partner
Implementation
AI + automation
Quick start
Migration
Structured & safe
Omnichannel
Email, chat, voice
Reporting
KPIs that matter
Help Center
Deflection + UX
Zendesk services that fit
Implementations, automation, and support operations designed for speed, consistency, and a better customer experience.
Implementation + configuration
Set up Zendesk to match your workflows, SLAs, and channels.
- Channels + ticket fields + forms
- Groups, roles, permissions
- Reporting foundations
Automation + AI quick start
Reduce handle time and improve consistency with smart routing.
- Triggers + automations + macros
- Intent/sentiment triage
- Agent assist + bot flows
Help Center + knowledge base
Deflect tickets and improve self-service with structured content.
- IA, categories, article templates
- Search + deflection strategy
- Theming + customization
Ongoing management
Keep Zendesk healthy and evolving as your volume grows.
- Optimization + QA + upkeep
- Reporting improvements
- Continuous workflow iteration
Industries served
Fitness
Tech
Legal
Automotive
Medical
Pricing
Two numbers. Clear next step. Designed for AE-led calls.
Additional services
If you need pipeline + demand on top of customer support ops, we can cover the full growth stack.
HubSpot consulting to optimize your CRM and ops. We clean data, standardize pipelines, build automations, and deliver reporting that teams actually trust.
Webflow consulting for fast, modern sites built to convert. We design, build, and optimize Webflow pages, CMS, and components to support scalable updates.
Why teams choose us
We build Zendesk to be usable, measurable, and maintainable — so support stays fast as you scale.
Ticketing, routing, and SLAs designed to reduce friction and improve resolution.
No handoffs to juniors — experienced specialists run the engagement.
Triggers, macros, and bot flows built clean, documented, and easy to iterate.
Dashboards and KPIs aligned to outcomes: deflection, speed, CSAT, and quality.
What you get
A simple engagement flow your AE can narrate on a call — each step highlights as the page scrolls.
Align on goals, audit your current support setup, and prioritize the highest-impact workflows to implement first.
Configure channels, ticket fields, routing logic, automations, and agent tools — built clean so it can evolve.
Enablement, documentation, and a go-live checklist so adoption is smooth and the team feels confident.
Iteration and improvements: reduce handle time, improve deflection, refine routing, and keep Zendesk running clean.
Frequently asked questions
Quick answers for prospects — keep it simple and sales-friendly.
Core Zendesk setup, configuration, light migration support, and a prioritized build plan aligned to support goals.
Yes — we can audit data, map fields, and migrate content so history and reporting remain usable.
Yes — hourly managed services for updates, workflows, reporting improvements, and continuous optimization.