Market Disrupt | Marketing Technology Specialists

CUSTOMER SERVICE

CS Suite & CRM Integration

Connect support tools with your CRM for a unified customer view.

Workflow Automation

Automate repetitive support tasks and responses.

Migration Services

Audits, data transfer, and post-launch support.

Knowledge Base

Optimize self-service content to reduce ticket volume.

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AI QUICK START

Zendesk Advanced Bots

Handle routine inquiries with intelligent responses.

Agent Assist

AI suggestions and real-time support for agents.

Intelligent Triage

Detect intent, sentiment, and language automatically.

AI Reporting

Generate insights from interactions and trends.

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KNOWLEDGE BASE

Article Building

Build your knowledge base with recommendations.

Analytics

Track key metrics and performance trends.

Ticket Deflection

Create self-service flows that reduce tickets.

Customization

Design your Help Center for better usability.

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MANAGEMENT

Day-to-day

Apply updates and fix bugs to keep Zendesk stable.

Optimizations

Tune automations and workflows for performance.

Improvements

Enhance ticket forms, macros, routing efficiency.

Monitoring

Track metrics to prevent future issues.

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Customer Service

30-Day Go-Live

CS Suite & CRM Integration: Connect support tools with your CRM for a unified customer view and seamless experiences.
Workflow Automation & Triggers: Build rules and flows to automate repetitive support tasks and responses.
Migration Services: We handle everything from setup audits and data transfer to workflow rebuilds and post-launch support, for a smooth, end-to-end migration.
Knowledge Base Configuration: Structure and optimize self-service content to reduce ticket volume.

AI QUICK START

30-Day Go-Live

Zendesk Advanced Bots: Set up and customize bots to handle routine inquiries with natural, intelligent responses.
Agent Assist Tools: Equip agents with AI suggestions and real-time support to improve efficiency and accuracy.
Intelligent Triage: Automatically detect intent, sentiment, and language to prioritize tickets for faster resolution.
AI-driven Reporting: Generate insights from interactions to track performance, trends, and areas for improvement.

Zendesk Calling

30-Day Go-Live

Seamless Integration: Calls connect directly within Zendesk, so agents manage tickets & voice support in one workspace.
Faster Resolutions: Agents handle calls with full customer context, leading to quicker and more personalized support.
Smart Routing: Intelligent call routing ensures customers reach the right agent or team without wasted time.
Actionable Insights: Call recordings, metrics, and dashboards provide visibility to enhance service quality and staffing efficiency.

Management

Post-Launch Support

Day-to-day management: We apply updates and fix bugs to keep your Zendesk instance stable.
Optimizations: We fine-tune triggers, automations, and workflows for peak Zendesk performance
Improvements: We enhance ticket forms, macros, and routing to boost agent efficiency.
Monitoring: We track Zendesk metrics and health to prevent issues before they grow.

ALSO INCLUDED

• Kick-Off & Project Planning • Training & Enablement Workshops • Intent Discovery Workshops • Solution Design Workshop • Integration Workshop (Using Ultimate's Integration Builder) • Pre-Launch AI Agent Review • Go-Live Planning • Post-Launch AI Agent Performance Audit • Successful Onboarding Review • Project Manager

WHO IS THIS FOR?

Companies looking to integrate state-of-the-art technology into their existing tech stack.
Customer service teams that lack efficiency or modern support tools.
Companies currently using Zendesk but are not taking advantage of Zendesk AI.
Companies that have outgrown their current support systems.
Companies without robust reporting and analytics for their customer service operations.

HOW DO WE HELP?

We eliminate complexity by offering a done-for-you implementation.
We align Zendesk AI to your support and sales goals (not just ticket deflection).
We empower your team with AI tools for faster resolution, better responses, and smarter workflows.
We help you get ROI fast by connecting Zendesk’s latest AI tools to your real-world business needs.

HOW DO WE HELP?

We eliminate complexity by offering a done-for-you implementation.
We align Zendesk AI to your support and sales goals (not just ticket deflection).
We empower your team with AI tools for faster resolution, better responses, and smarter workflows.
We help you get ROI fast by connecting Zendesk’s latest AI tools to your real-world business needs.

Timeline: at the start of week 1

1. AI Strategy Planning & Workshop Kickoff

We align on goals, workflows, and priorities through discovery sessions and planning workshops, ensuring your AI project launches with a strong foundation.
Timeline: by the end of week 2

2. Intelligent System Setup & Customization

We configure AI tools, including Zendesk Advanced Bots, Agent Assist tools, and Intelligent Triage, tailoring them to your service needs.
Timeline: by the end of week 5

3. Voice AI Setup & Workflow Automation Buildout

Our team enables voice-based support channels and sets up automation rules and triggers to streamline repetitive tasks.
Timeline: by the end of week 8

4. CRM Integration & Macro Routing Logic

We integrate your CRM system for unified customer support and implement macro and routing logic for faster, smarter service resolutions.
Timeline: at the start of week 10

5. Knowledge Base Structuring & AI Performance Tuning

We build or refine your knowledge base for optimized self-service and conduct agent performance reviews to fine-tune AI models.
Timeline: by the end of week 12

6. Training, Enablement, & Ongoing Support Transition

We deliver final team trainings, launch enablement programs, and transition your project into ongoing support and continuous improvement.