Services
Elevate Customer Experiences With AI-powered Support
Empower your team with intelligent tools and workflows that boost efficiency and improve every interaction.
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Our Zendesk Solutions
Customer Service
CS Suite & CRM Integration
Connect support tools with your CRM for a unified customer view.
Workflow Automation
Automate repetitive support tasks and responses.
Migration Services
Audits, data transfer, and post-launch support.
IVR Telephony System
Route callers to the right team faster with smarter menus and queue logic.
AI Quick Start
Zendesk Advanced Bots
Handle routine inquiries with intelligent responses.
Agent Assist
AI suggestions and real-time support for agents.
Intelligent Triage
Detect intent, sentiment, and language automatically.
AI Reporting
Generate insights from interactions and trends.
Knowledge Base
Article Building
Build your knowledge base with recommendations.
Analytics
Track key metrics and performance trends.
Ticket Deflection
Create self-service flows that reduce tickets.
Customization
Design your Help Center for better usability.
Management
Day-to-day
Apply updates and fix bugs to keep Zendesk stable.
Optimizations
Tune automations and workflows for performance.
Improvements
Enhance ticket forms, macros, routing efficiency.
Monitoring
Track metrics to prevent future issues.
Also Included
Kick-Off & Project Planning
Training & Enablement Workshops
Intent Discovery Workshops
Solution Design Workshop
Integration Workshop
Pre-Launch AI Agent Review
Go-Live Planning
Post-Launch AI Audit
Successful Onboarding Review
Dedicated Project Manager
Who is this for?
Companies looking to integrate state-of-the-art technology into their existing tech stack.
Customer service teams that lack efficiency or modern support tools.
Companies currently using Zendesk but are not taking advantage of Zendesk AI.
Companies that have outgrown their current support systems.
Companies without robust reporting and analytics for their customer service operations.
How do we help?
We eliminate complexity by offering a done-for-you implementation.
We align Zendesk AI to your support and sales goals (not just ticket deflection).
We empower your team with AI tools for faster resolution, better responses, and smarter workflows.
We help you get ROI fast by connecting Zendesk’s latest AI tools to your real-world business needs.
Industries we frequently work with
How We Implement Zendesk with AI For Your Business
As AI and customer service specialists, our team will guide you through a phased rollout to accelerate efficiency, improve customer experience, and drive results.
At the start of week 1
AI Strategy Planning & Workshop Kickoff
We align on goals, workflows, and priorities through discovery sessions and planning workshops, ensuring your AI project launches with a strong foundation.
By the end of week 2
Intelligent System Setup & Customization
We configure AI tools, including Zendesk Advanced Bots, Agent Assist tools, and Intelligent Triage, tailoring them to your service needs.
By the end of week 5
Voice AI Setup & Workflow Automation Buildout
Our team enables voice-based support channels and sets up automation rules and triggers to streamline repetitive tasks.
By the end of week 8
CRM Integration & Macro Routing Logic
We integrate your CRM system for unified customer support and implement macro and routing logic for faster, smarter service resolutions.
At the start of week 10
Knowledge Base Structuring & AI Performance Tuning
We build or refine your knowledge base for optimized self-service and conduct agent performance reviews to fine-tune AI models.
By the end of week 12
Training, Enablement, & Ongoing Support Transition
We deliver final team trainings, launch enablement programs, and transition your project into ongoing support and continuous improvement.
Client Testimonials
Real feedback from teams using HubSpot, Zendesk, and Webflow with Market Disrupt.
4.9
Market Disrupt's work has improved the client's efficiency in tasks related to lead nurturing, client onboarding, and project management. The team sets clear timelines and follows them, proactively communicating via virtual meetings. Their valuable insight and out-of-the-box thinking are impressive.
Jonathan Moore
Owner of Trifecta
4.9
Philip and his team are a 10/10. We have worked with many contractors and rarely have we been able to find skills at this caliber, timeliness, and communication. Philip understood what we needed done. Set clear expectations and followed through flawlessly.
Kyle Fields
Founder & CEO of The Fort NYC
4.9
Market Disrupt’s ads have been profitable, contributing to the client’s double-digit revenue growth. The team is very responsive, timely, and available, adapting Notion as a project management tool. They’re quick to bring in talent as needed and have proven capable, leading to the project's success.
Evan Dorfman
COO at Playbook Technologies
4.9
If you are looking for assistance with HubSpot or any other CRM, do not look any further than Market Disrupt. They are awesome! In addition to being super knowledgeable and professional, they are also very efficient, really personable, extremely flexible, and just a joy to work with. I have collaborated with many agencies throughout my career and Market Disrupt ranks with the best. I highly recommended Philip and his team!
Craig Stern
Director of Digital Media at The Hired Executive
Zendesk Insights
Practical guides to optimize Zendesk, elevate CX, and scale support.
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